Customer Service Topics

Have a question? View these popular topics by clicking any subject or question. For additional help, please contact a member of our customer service team.

Contacting Us

Where do I call for assistance?
Our sales and service representatives are happy to assist you - simply call (404) 317-5266 Monday - Friday 8:00 AM - 5:00 PM EST.

Can I get a product sample?
Many of our printed products are available as free samples, feel free to check a color or see a typical imprint. Samples are available by calling one of our representatives at (404) 317-5266 Monday - Friday 8:00 AM - 5:00 PM EST or contacting us using our online request form. To make sure you get the sample you want please include a specific item number, if possible.

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we would love to hear about it. If you are disappointed in any way, we truly appreciate suggestions on how to improve your experience.

E-mail us with your feedback.

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My Account/Signing In

What if I forget my password?
If you forget your password, go to the Log In page and click our reset password link. After entering the email address associated with your account, you will receive an email with a temporary password and instructions on how to assign a new password.

What are my payment options?
Payments can be made by Direct Debit Billing or by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, Discover, American Express and PayPal. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy and Site Security pages.

For your convenience, preferred credit card information can be kept on file in the "Payment Options" section of My Account. This allows you to order anytime you like, even if you don't have your card handy.

Will my Custom Invoices Printing login work on this site?
Yes, your previous account log in information and order history from Custom Invoices Printing are supported.

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Site Security

What do you do with my information?
We have a long history of recognizing and protecting the privacy of consumers, and we are committed to protecting your privacy. To learn more, see our Privacy Policy.

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Orders & Reorders

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?
Log in and select the History link at the top. You'll see a chronological summary of recent orders, including current shipping status. If you want more details, click the + button at right for an expanded history.

Can I change or cancel an order?
Contact a PrintedBrands Inc. Customer Service Representative at (404) 317-5266 Monday through Friday 8:00 AM to 5:00 PM EST and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
It's easy! Log in and select the History link at the top. You will see the details of past orders with a "Reorder Item" button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.

What if I'm not satisfied?
PrintedBrands offers a 100% Satisfaction Guarantee. If you are not completely satisfied with any product for any reason, you get a prompt refund or replacement of your unused forms. If you are not satisfied, please contact us as soon as you possibly can so that we can replace your forms or issue a refund as quickly as possible.

Our guarantee covers the quality of our printing and the materials we use. We respectfully do not provide refunds for spelling errors that you type, any errors in your artwork and any errors in the text and graphics on an order for which you approved a proof.

If you are not satisfied with an order, please Email Customer Service or call 404-317-5266. We will provide instructions for receiving a refund/return of your order.

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Shipping & Delivery

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped 1 day or 2 day air.

Which areas do you ship to?
PrintedBrands Inc. ships to all 50 states and Puerto Rico. We do not ship to military APO/FPO addresses, P.O. Boxes or international destinations.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
Items generally ship within 6-8 working days. Orders with custom logos require at least 10 working days for set-up and production.

You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.

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