Orders & Reorders
Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.
How do I check order status?
Log in and select the History link at the top. You'll see a chronological summary of recent orders, including current shipping status. If you want more details, click the + button at right for an expanded history.
Can I change or cancel an order?
Contact a PrintedBrands Inc. Customer Service Representative at (404) 317-5266 Monday through Friday 8:00 AM to 5:00 PM EST and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.
How do I reorder?
It's easy! Log in and select the History link at the top. You will see the details of past orders with a "Reorder Item" button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.
What if I'm not satisfied?
PrintedBrands offers a 100% Satisfaction Guarantee. If you are not completely satisfied with any product for any reason, you get a prompt refund or replacement of your unused forms. If you are not satisfied, please contact us as soon as you possibly can so that we can replace your forms or issue a refund as quickly as possible.
Our guarantee covers the quality of our printing and the materials we use. We respectfully do not provide refunds for spelling errors that you type, any errors in your artwork and any errors in the text and graphics on an order for which you approved a proof.
If you are not satisfied with an order, please Email Customer Service or call 404-317-5266. We will provide instructions for receiving a refund/return of your order.
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